Returns & Refunds

Last updated: September 8, 2026

Contact us about a return

For a return or refund request, contact support@kelyros.com with your order number, the item concerned and the reason for your request. Please contact us before sending anything back so we can provide the correct instructions and return address. The sender address on a parcel may not be a return address.

Damaged, faulty or incorrect items

If an item arrives damaged, is faulty, does not match its description or is not what you ordered, tell us so we can help. If available, include photos of the issue and packaging. We will assess the issue and provide the remedy required by applicable law, which may include a replacement, repair or refund. We will explain any necessary return arrangements and applicable shipping costs.

Change-of-mind requests

Contact us before purchase if a change-of-mind return is important to your decision. We will explain whether such a return is available for the item and any applicable conditions, deadlines and shipping costs. Keep the item and its packaging in their original condition while checking eligibility. Opened or used beauty products can raise hygiene concerns; this does not affect your rights for faulty, unsafe or misdescribed goods.

Refunds and cancellations

Where a refund is due, we will confirm the outcome and arrange it through the original payment method where possible and in accordance with applicable law. Your bank or payment provider controls when a processed refund appears in your account.

Contact us promptly to request cancellation or a change to an order. Once dispatch has occurred, cancellation may no longer be possible and return arrangements may be needed.

Your consumer rights

Nothing on this page excludes rights or guarantees that cannot lawfully be excluded, including Australian Consumer Law guarantees and applicable consumer protection rights in the United States and Canada. Any voluntary return conditions are separate from these rights.