Frequently Asked Questions

What payment methods do you accept?

The ordinary checkout currently supports Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, UnionPay and eligible Shop Pay checkout.

What currency does KELYROS use?

Product, cart and checkout amounts are presented in US dollars (USD).

How long is processing?

Orders are normally processed and dispatched within 3 business days after payment confirmation.

How long is delivery?

Estimated transit time is 5–15 business days after dispatch and is not a guaranteed arrival date.

How much is shipping?

Orders below USD 36 are charged USD 6; orders of USD 36 or more receive free shipping, based on the discounted merchandise subtotal before tax and shipping.

Can I return an item?

You may request an eligible return within 30 calendar days after delivery. Hygiene-sensitive beauty products may be non-returnable after sealed packaging is opened unless faulty or otherwise protected by law.

When is a refund processed?

After an authorized return is received, inspected and approved, KELYROS processes the refund within 5 business days. Provider posting time is additional.

What if a parcel is lost?

After the carrier confirms a loss, KELYROS dispatches a free replacement within 3 business days.

How do I get help?

Customer Support: Available 24 hours a day, 7 days a week. Email support@kelyros.com.